General Warehouse Associate

Purpose:

The General Warehouse Associates primary role is to become certified and flex between departments as needed to include Lift Driver Dept, Staging Dept, Receiving Dept, RTS Dept, Customer Pick-up Dept, Repo Dept, and Floor Support.

Essential Functions:

• Perform the picking, pulling for the delivery and customer pick up areas
• Receives, and assembles furniture and other related products per furniture plans and blueprints, using small hand-held power tools
• Load and position merchandise into delivery line in reverse loading order
• Check all merchandise off manifest by SKU and description as it is loaded (e.g. if the order calls for a queen headboard and it is a full headboard, do not load the incorrect merchandise)
• Open all case goods and ensure setup is ready along with hardware
• Inspect all merchandise and ensure there is no damage
• Receives and unloads merchandise both manually or with equipment such as forklifts and hand dolly
• Unload and unpack new merchandise shipments, and prepare them for the selling floor by preparing merchandise to include assembly, cleaning the product, and attachment of accessories if needed
• Deliver new merchandise to the appropriate department for placement on the selling floor or stock area

Job Requirements

Knowledge, Skills and Abilities:

• Strong verbal and written communications skills
• Problem solving skills
• Ability to give attention to detail

Qualifications

Required Experience:

• Distribution experience preferred

Education:

• High School diploma or GED

 

Working Conditions

Mental Demands/Physical Demands/Environment Factors:

• Arrive to work on time and fit for duty
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Arrive to work with proper dress code requirements
• Use needed safety equipment as required for each job
• Wear appropriate safety (steel-toed boots) shoes at all time on the job site
• Follow work instructions and procedures as defined by GrandBrands Management Team
• Capable of working independently without supervision
• Be able to sit and stand for long periods of time
• Ability to pass a lift assessment of 50 lbs unassisted
• Ability to physically move furniture/merchandise utilizing hand truck as necessary
• Ability to pass required safety training program
• Ability to work as part of a team
• Ability to work overtime, working overtime is sometimes required.
• While performing the duties of this job, the employee is regularly exposed to outside weather conditions.

 

Benefits

• Competitive pay scales
• Bonuses and rewards based on performance
• Opportunities to advance in your career
• Internal training program
• Health, Dental, & Vision Insurance
• 401 (K) Retirement Plan
• Paid Holidays
• Generous Employee Discount

 

Sales Associate

Reports to: Store Manager
Department: Sales
Status: Commission

Purpose: Sales Associates are vital to delivering the guest experience that offers a distinctive shopping experience and drives sales results. While all positions within GrandBrands require working as part of a team to meet department and store objectives, your individual responsibilities as a Sales Associate may include demonstrating outstanding guest service and selling skills.             

 

Essential Functions:

• Meeting and making a connection with guests, asking questions and listening to their needs, then giving options and advice on meeting those needs.

• Inspiring the guest to purchase, celebrating the purchase, and creating a lasting positive impression of you, GrandBrands and the overall experience.
• Maintain a professional attitude with sincerity and enthusiasm reflecting GrandBrands’ commitment to our guests – the most important person in our stores.
• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the guest.
• Maintain sales goals and selling standards as specified by management.
• Must be able to produce a level of sales required by management and GrandBrands by connecting with guests, selling products, and meeting their needs.
• Reinforce guest selection (Opening the Sale).
• Give suggestions and add-ons sales.
• Explain special financing plans, delivery procedures, warranties, etc.
• Produce and maintain a level of sales goals required by management and serving guests by selling products and meeting their individual product & service needs.
• Utilize all channels available to maintain connections with our guests (personal contacts, letters, email, thank you notes and special promotional contacts).
• Coordinate delivery with guest and logistical personnel.  Follow up with guest on a timely basis before and after their pickup or delivery.
• Maintain and assist in keeping showroom attractive and neat.
• Accurately complete appropriate paperwork for all sales.
• Maintain working knowledge of automated systems relative to sales.

• Regular, dependable attendance and punctuality.

 

Job Requirements:

Skills and Abilities:

• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations

• Excellent guest service skills

• Knowledge of or ability to learn furniture styles and products
• Computer literacy
• Excellent communication skills

• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

 

Qualifications:

Required Experience:

• 2 – 5 years of sales experience, preferable in retail and/or furniture

Education:

• High School diploma or GED

 

Working Conditions:

Mental Demands/Physical Demands/Environment Factors:

• Mental Effort

• Communicate with diverse population

• Organizes others work

• Ability to work as part of a team

• Physical Requirements

• 90% Standing and walking/moves to difference locations as needed

• Working Conditions

• Retail environment

 

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.